Workshop run by Eddie Backler.

business matters is grateful to Anderson Strathern for hosting the event and providing refreshments.

This was the first of two workshops in which Eddie Backler unpacked the topic of leadership and communication in business with particular reference to the “5 Voices” model from GiANT Worldwide.

In a fascinating and interactive lunchtime session, Eddie discussed leadership using the “Support Challenge Matrix”.

He highlighted that in meetings and other business processes where communication is vital, everyone speaks but not everyone is heard. This has consequences in terms of team effectiveness and team member morale and self-worth.

In attempting to deal with this issue, Eddie drew on the “5 Voices” approach and unpacked this for those attending in a very accessible way.

The identities and characteristics of the different voices were described and discussed and there was a real buzz of interaction and understanding within the room.

A PDF file with Eddie’s slides and a recording of the talk are available using the buttons at the foot of the page.

If you wish to discuss this further or consider how this approach and input from Eddie could help you and your teams then he can be contacted at edwin.backler@giantworldwide.com